Home Privacy Policy
Last updated: October 15, 2025
INTERTECHNEEDS (“we,” “our,” or “us”) operates the TicketSys mobile application (“App”) to provide technical support and maintenance ticket management services.
This Privacy Policy explains how we collect, use, and protect your information when you use our App.
We collect the following types of information to ensure proper functioning of our services:
Personal Information : When you register or log in to the App, we may collect Name,Email address, Phone number, Organization or department name, Login credentials (username and hashed password)
Usage Data : When using the App, we may automatically collect: IP address, Device type, model, and operating system, Browser type (if accessed via web), Date and time of access, Log information related to app performance and errors
Uploaded Content : If users attach images, screenshots, or documents related to support tickets, we securely store them on our servers to process the request.
We use the collected data to:
Provide and maintain the TicketSys application
Authenticate and manage user accounts
Process, track, and resolve technical support tickets
Improve our services, performance, and user experience
Send notifications related to ticket updates or service alerts
Ensure data security and prevent unauthorized access
We do not sell, rent, or trade user information to any third party.
All data is stored securely on our servers or trusted cloud providers.
We use encryption (HTTPS/TLS) and standard security measures to protect your information.
Access to user data is restricted to authorized personnel only.
Passwords are stored using secure hashing algorithms.
We may share limited information:
With authorized administrators or technical staff within your organization to manage tickets.
With law enforcement or government agencies if required by applicable law or legal process.
With trusted service providers (e.g., cloud storage, notification APIs) under strict confidentiality agreements.
We retain personal data only as long as necessary to fulfill the purpose for which it was collected or as required by law. You may request deletion of your account and related data by contacting us.
Users have the right to:
Access their personal data
Request correction or deletion of data
Withdraw consent for data processing (where applicable)
Contact us for any privacy-related concerns
TicketSys may integrate third-party services such as:
Firebase (for authentication and analytics)
Google Play Services (for app performance and updates)
These services may collect information in accordance with their own privacy policies.
You can review their policies here:
Firebase Privacy Policy
Our App is intended for use by adults and authorized institutional users. We do not knowingly collect personal information from children under the age of 13.
We may update this Privacy Policy periodically. Any changes will be posted in the App and/or on our official website. Continued use of the App indicates acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or data handling, please contact:
INTERTECHNEEDS
Name : Abhijith S Menon
email : abhijithvisions181@gmail.com
